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Book tickets for our Harry Styles Vs 1D Pottery Painting Night Out. Enjoy their music with fellow fans at Crafty Monkey, St Neots! Between Cambridge & Bedford🎨 Previous Event Next Event Harry Styles v 1D Sip n Paint Pottery Night Immerse yourself in a fun-filled evening of music and creativity painting pottery inspired by 1D or Harry Styles 🍒 No Current Dates Share Event with friends: Facebook X (Twitter) WhatsApp LinkedIn Pinterest Copy link Event Details: 🎶 Harry Styles or One Direction? Whether Team Harry or still vibing with 1D, join us for a night of music, pottery painting, and pure fandom joy. 🎤 Why You’ll Love it Themed Pottery : Paint pieces inspired by Harry’s iconic style or 1D classics—think cherry dishes, “Fine Line” mugs, watermelon bowls, and logo plates. Music Battle : Sing along to hits like “Adore You” and “What Makes You Beautiful” from our curated playlist. Photo Fun : Snap a pic with our life-size Harry Styles cutout—because cardboard Harry never cancels. Fandom Vibes : Meet fellow fans, swap stories, and bond over your favourite era. Creative Keepsake : Leave with a fired, personalised pottery piece that celebrates your style. 👉 Celebrate both worlds—Harry Styles & 1D—while creating a momento at Crafty Monkey Pottery Painting Studio in St Neots. Bring your friends and your flair! Pottery Painting Ideas & Inspiration Head to our Instagram feed or Pinterest boards for inspiration! No Current Dates No date? Fill in our form and if we get enough interest we'll put on another night! TICKET Ticket Price: Includes: Studio Fee Welcome Drink Small Gift Choose & pay at event for pottery item: See full range & prices £10 Event Location: Crafty Monkey Pottery Painting Studio, Moore's Walk, St. Neots, UK Follow our socials for updates and sneak peaks and/or subscribe to our newsletter to be in the know! Previous Event Next Event

Looking for truely unique Christmas gifts, why not come and paint your own ceramics or get your baby handprint baubles. We have a wide selection. See our gallery. CHRISTMAS CREATIVE GIFT IDEAS Looking for thoughtful, unique presents this festive season? We've got you covered with creative and personalised gift ideas for everyone on your list! Christmas Gifts: Text Unique Christmas Gift Ideas at Crafty Monkey 🎨 Paint Your Own Pottery Gifts: 🏺 Make Pottery to Give as a Gift: Join one of our pottery classes and craft something handmade with love from clay. It’s a great way of creating a truly unique gift! 👣 Baby Keepsakes: Capture precious memories while creating fun and customised gifts with baby hand and footprints on pottery. We have lots of Christmas themed and non-Christmas themed d esigns to suit anyone. These keepsakes are perfect for doting grandparents or parents with Christmas baubles being a very popular choice. 🎨 Personalised Pottery Gifts: Let us do the painting! We can hand-paint beautiful, bespoke pottery gifts tailored to your loved one. Make sure you give us plenty of time though as we get very busy in the festive season 🎟️ Creative Experience Gift Vouchers: Treat someone to the joy of creativity with our vouchers and e-gift cards. These can be used for DIY pottery painting, pottery making, baby keepsake, build your own bear experience or our take out kits 🎁 Take-Out Kits: Prefer giving a physical gift? Choose one of our paint-at-home pottery kits for a fun and creative activity this Christmas! 🎨Explore these creative present ideas below and make this Christmas extra special. ✨ Don't forget to book your sessions early or place your orders to avoid disappointment! Take away the pain of pounding busy high street shops and relax in our Crafty Monkey studio while creating unique and personalised gifts while lapping up the therapeutic benefits painting your own pottery brings. From mugs to decorations, your personalised creations make heartfelt presents! Book a Session We can Visit You to Make Keepsake Gifts 👶Book us to visit your Baby Class or nursery to make pottery keepsakes! 🎁 Learn More Christmas Baby Keepsakes 👶Make Keepsake Gifts with baby's hand and footprints! 👣 Learn More Painting Ideas for Baubles 🔴Get inspired with our ideas for painting Christmas pottery Baubles Learn More Christmas Pottery Painting Ideas 🎄Oh Christmas Tree, Oh Christmas Tree, how many different ways can I paint you! 🖌️ Learn More Baby Hand & Foot 3D Castings 👣 Capture your little ones hands and feet forever as beautiful 3D casts! Learn More Group Baby Print Sessions 🍼Book a group of you mummy friends with babies in for a group session! Learn More Looking for the perfect gift for Dad? 🎁 We've got you covered for personalised unique gifts whatever the occasion. Learn More 3D Baby Castings 👣 Capture your little ones hands and feet forever! Learn More 1/8 Christmas Activities and Gift Options Christmas Gift Ideas and Activities Discover the Perfect Christmas Gift at Crafty Monkey The festive season is upon us, and there's no better time to create unique, heartfelt gifts with Crafty Monkey. Our studio is bursting with Christmas cheer, offering a fantastic range of Christmas pottery shapes, from charming tree decorations to the ever-popular baubles. Whether you’re looking for a personal touch on your tree or a one-of-a-kind gift, we’ve got something to make this Christmas truly special. Christmas Pottery Painting More Info Work Christmas Party More Info Christmas Pottery Classes More Info Christmas Get-Togethers More Info Christmas Baby Keepsakes More Info Personalised Pottery More Info Mum & Baby Groups More Info Silverprint Jewellery More Info Crafty Monkey Gift Vouchers & Gift Cards Can’t decide on the perfect gift? Crafty Monkey gift cards and vouchers make excellent Christmas presents, giving your loved ones the freedom to choose their own creative experience. Whether they want to try pottery painting, build a bear, make a baby keepsake, or attend one of our workshops, our gift vouchers offer something for everyone. Buy Now Book & Order Early Christmas is an incredibly busy time at Crafty Monkey, and our studio is usually bustling with festive activity. To ensure your pottery is ready in time for Christmas, we recommend booking your session or ordering personalised pottery as early as possible. Pottery takes time to glaze, fire, and finish and if you want us to do the decorating on baby keepsakes then it will take longer, so plan ahead to avoid any last-minute stress. Check out our last firing dates and Christmas Opening Hours (they tend to get published by the end of October) Book a Session How Early Can I Make Christmas Gifts? It's never too early to make a start on Christmas gifts and believe it or not we have people creating baby keepsake gifts baubles in January for the following year and Christmas gifts start to get painted in the school summer holidays! We keep our baubles out all year around but our Christmas themed pottery usually comes out the first week of September and packed back away at the beginning of January. See our range of pottery in our online shop

Explore Crafty Monkey's terms and conditions and policies both online and in our pottery studio. Also understand how we handle your orders and data. TERMS, CONDITIONS & POLICIES Crafty Monkey Studio Terms By using our services, you agree to abide by our terms of service which outline the rules for in studio visits. Read Policy Online Sales Terms By using our services, you agree to abide by our terms of service which outline the rules and regulations for using our platform. Read Policy Cookie Policy Our cookie policy explains how we use cookies on our website and provides options for managing cookie preferences. Read Policy Events Cancellation Policy Our Events Cancellation Policy sets out timelines to cancel or reschedule. Read Policy Delivery Policy If you would like your items posted please be aware of our delivery policy should something happen in transit. Read Policy Privacy Policy Our company values your privacy and is committed to protecting your personal information. Read Policy Pottery Class & Workshop Cancellation Policy Our Pottery Class & Worshops cancellation and rescheduling policy sets out how we handle this with timelines. Read Policy

If you would like your items posted please be aware of our delivery policy should something happen in transit. Back Next Delivery Policy At Crafty Monkey, we understand that you may want your finished pottery delivered to you. While we will provide this this service, please note the following terms and conditions: 1. Packaging and Responsibility 1.1. We are committed to being as sustainable as possible and recycle packaging we receive our stock in. 1.2. We take care in packaging your pottery to ensure it is well-protected during transit. However, once your item leaves our studio, we cannot take responsibility for any damage, loss, or delays that may occur during shipping. 1.3. Unfortunately, pottery is not an item you can insure we are unable to offer insurance for pottery items, and any damage that occurs in transit will not be covered by Crafty Monkey Studio. 2. Delivery Timings 2.1. The time it takes for us to post your item will depend on how busy we are at the studio. During peak times, such as holidays or event periods, there may be a delay in processing your delivery. 2.2. Opting for delivery will likely extend the time it takes for you to receive your pottery, as priority is given to in-studio operations. 3. Delivery Costs 3.1. The cost of postage and packaging will be added to your final bill and must be paid before your item is posted. The exact cost will depend on the size and weight of your item. 3.2. If purchasing postage at the time of creating your piece we will estimate the size of box we will need to use which is related to the cost of postage you will be charged. If at the time of posting we feel it needs to be sent in a bigger box to allow for adequate packaging for the safety of your item, we will send you a payment link for you to pay the difference. 3.3. If purchasing items online and you select for it to be posted, 4. Postage Delays and Issues 4.1. While we will do our best to dispatch your item as soon as possible, we cannot guarantee delivery times once your item is with the postal service. 4.2. Any delays caused by the postal service are beyond our control, and we cannot offer refunds or compensation for late deliveries. 5. Collection Option 5.1. To avoid potential risks associated with delivery, we recommend collecting your pottery in person from our studio. This ensures your item remains intact and that you receive it in the best possible condition. By choosing to have your pottery posted, you acknowledge and accept the risks outlined in this policy. If you have any concerns or specific requirements, please discuss them with us before opting for delivery. Last Updated: 18 August 2024

Our company values your privacy and is committed to protecting your personal information. Back Next Privacy Policy At Crafty Monkey Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website, www.craftymonkeypotterypainting.com , or any other means. It also outlines your rights under the General Data Protection Regulation (GDPR) and UK data protection laws. 1. Who We Are Crafty Monkey Ltd is a pottery painting studio and craft business located at 12 Moores Walk, St. Neots, Cambs. PE19 1AG, United Kingdom. For the purposes of the GDPR, Crafty Monkey Ltd is the "data controller" of your personal information. Contact Email: hello@mycraftymonkey.com Website: www.craftymonkeypotterypainting.com 2. Information We Collect We may collect and process the following personal information about you: Personal Identification Information: This includes your name, email address, postal address, phone number, and any other details you provide when you contact us, create an account, make a purchase, or sign up for our newsletter. Payment Information: Payment details, such as your credit/debit card information or payment method details, are collected when you make a purchase. Note that we do not store full payment card details on our servers; payments are processed by secure third-party providers. Technical Data: This includes your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website. Usage Data: Information about how you use our website, products, and services, including your browsing actions and patterns. Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences. 3. How We Use Your Information We use your personal information for the following purposes: To Provide Our Services: Processing your orders, managing your bookings, and providing customer support. To Improve Our Services: Understanding how our customers use our website and services to enhance user experience and develop new features. To Communicate with You: Sending you important updates about your orders, changes to our services, or other relevant communications. For Marketing Purposes: With your consent, we may send you newsletters, promotions, and other marketing materials that may interest you. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly. To Comply with Legal Obligations: We may process your personal information to comply with applicable laws, regulations, and legal processes. 4. Legal Basis for Processing Your Information Under GDPR, we rely on the following legal bases for processing your personal data: Consent: When you have provided your consent for us to process your personal data for specific purposes, such as marketing communications. Contractual Necessity: Processing necessary to perform a contract with you, such as fulfilling an order. Legal Obligation: Processing necessary to comply with a legal obligation, such as retaining records for tax purposes. Legitimate Interests: Processing based on our legitimate interests in conducting and managing our business, provided these interests do not override your rights and freedoms. 5. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties for the following purposes: Service Providers: We may share your information with service providers who assist us with payment processing, order fulfillment, website hosting, email delivery, and other services necessary for our business operations. Legal Compliance: We may disclose your personal information if required by law, such as in response to a court order or legal process. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owners. 6. Data Security We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse. These measures include encrypted connections, secure servers, and regular security assessments. Despite our efforts, please note that no method of data transmission or storage is 100% secure. We cannot guarantee the absolute security of your personal information, and you should take steps to protect your information when using the internet. 7. Data Retention We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer required, we will securely delete or anonymise it. 8. Your Rights Under GDPR, you have the following rights regarding your personal information: Right to Access: You have the right to request access to the personal information we hold about you. Right to Rectification: You have the right to request that we correct any inaccuracies in your personal data. Right to Erasure: You have the right to request that we delete your personal data under certain conditions. Right to Restrict Processing: You have the right to request that we limit the processing of your personal data under certain circumstances. Right to Data Portability: You have the right to request the transfer of your personal data to another organisation or directly to you, where technically feasible. Right to Object: You have the right to object to our processing of your personal data in certain situations, including where we process your data based on legitimate interests or for direct marketing purposes. Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. To exercise any of these rights, please contact us at hello@mycraftymonkey.com . We will respond to your request within one month, as required by law. 9. Cookies and Tracking Technologies Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy . 10. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit. 11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Effective Date" at the bottom of the policy will be updated. We encourage you to review this Privacy Policy periodically. 12. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us. Last Updated: 18 August 2024

By using our services, you agree to abide by our terms of service which outline the rules for in studio visits. Back Next Crafty Monkey Studio Terms By visiting Crafty Monkey Studio, you agree to abide by these terms and conditions below: 1. Studio Access and Use 1.1. All bookings should arrive on time. There is no need to bring your booking confirmation as we will have a record of your booking. upon arrival and provide relevant booking information, if applicable. 1.2. Crafty Monkey Studio reserves the right to refuse entry or ask individuals to leave the premises if they are behaving inappropriately or causing disturbance to others. 1.3. Children under the age of 12 must be accompanied by a responsible adult unless they are attending an instructor-led workshops or birthday party where you are required to drop off your child and collect at the end of the workshop or party. 1.4. If you do need your child for a short period, i.e. pop out to top up your parking, this is done so at your own risk and we cannot be held responsible for looking after them. That said Crafty Monkey is a safe environment and there will generally be someone in the studio area. 1.5. Due to lack of space, spectators cannot attend our classes and workshops. Exceptions can be made for carers, depending on the circumstance. If you need a carer to assist, please contact us by email before you book. Depending on space we may need to seat you at a different table. You will still receive all necessary instruction and assistance. 2. Bookings and Cancellations 2.1. Bookings for sessions, classes, or events must be made via our website. While walk-ins are sometimes possible, it is strongly advisable to book, even if you book just before coming. 2.2. Please book the appropriate session for the activity you wish to do and not a session with the most convenient availability, as this may lead to us being unable to provide the service you require. 2.3. If you book a general pottery painting session and also want prints (such as handprints, footprints, or pawprints), please note that we may not have the time or capacity to assist in achieving these and you will need to do them yourself. We cannot take responsibility if the prints do not turn out as desired or if errors occur. You are welcome to use our sanding blocks to remove or tidy up the prints and redo them. Please be aware that sometimes prints may stain the pottery even after sanding and may appear faintly after firing. Darker colours are particularly prone to this. For guaranteed assistance and optimal results, you need to book a dedicated print session where we will take them for you. 2.4. If you need to cancel or reschedule your booking, you can do this from your booking confirmation email. 2.5. If you haven't finished within your allocated booking time and we are not fully booked or near closing, we are happy for you to stay longer. If we are fully booked or about to close, you may need to return during a quieter time to finish your piece. 2.6. A deposit may be required to secure your booking. Deposits are non-refundable but may be transferable to another date or credited to your account if notice is given at least 48 hours before the scheduled time. For party or group bookings we require at least 7 days unless extenuating circumstances. 2.7. Cancellations made with less than 48 hours' notice may result in forfeiting the deposit or incurring a cancellation fee, depending on the circumstances. 2.8. For Classes, Workshops and Events, refer to our separate Cancellation and Rescheduling policy. 3. Health and Safety 3.1. For the safety of all visitors, please adhere to the following guidelines: Wear appropriate clothing that you don’t mind getting underglaze or clay on although these will wash easily out of clothing. Follow all instructions provided by Crafty Monkey staff regarding the use of materials and equipment. 3.2. Visitors must not touch or interfere with the work of others without permission. 3.3. In case of an emergency, please follow the directions of Crafty Monkey staff to evacuate the premises safely. 4. Personal Property 4.1. Crafty Monkey Studio is not responsible for any loss, theft, or damage to personal belongings brought into the studio. 4.2. Visitors are advised to keep personal items, such as bags and coats, with them at all times. 5. Liability 5.1. Crafty Monkey Studio will not be held liable for any injuries sustained while on the premises, except where such injury is due to the negligence of Crafty Monkey staff. 5.2. Visitors participate in activities at their own risk. Crafty Monkey Studio will not be held responsible for accidents or injuries caused by improper use of equipment or failure to follow instructions. 5.3. The kiln room is strictly for staff only and customers are prohibited from entering. 6. Artwork and Creations 6.1. Customers are responsible for their own creations and any personalisation of items unless you have paid us to personalise your piece. 6.2. If you wish to create prints during a general pottery painting session, please note that our team cannot guarantee assistance to get the prints and not all our staff are trained up in this area. Prints can be delicate to execute, and their success depends on several factors, including the amount of paint used and the child or pet’s cooperation. 6.3. We cannot guarantee to clean up or fix prints if they do not turn out as intended. Customers are encouraged to use our sanding blocks for touch-ups or redo the prints themselves. Be aware that prints may sometimes leave faint stains that become visible after firing. 6.4. To ensure the best results, we recommend booking a dedicated print session, where staff will assist and guide you through the process. 6.5. For paid artwork or personalisation services, we strive for consistency but cannot guarantee exact replicas due to the handmade nature of our work and the unique styles of individual staff members. 6.6. Adjustments in spacing or layout may be made at our discretion to enhance the final appearance of your item. 6.7. If the work on your piece does not meet reasonable expectations, we will take steps to rectify the situation. 7. Payments 7.1. Payments for studio sessions, products, and services must be made in full at the time of booking or on the day of the visit. 7.2. Crafty Monkey Studio accepts cash and credit/debit cards. 7.3. In the case of custom orders or commissions, full payment is required upfront. 8. Food and Drink 8.1. We sell canned and bottled drinks which you can consume in the studio. 8 . 2 Food and drink brought in are not allowed to be consumed on the premises with the exception of a birthday cake for children’s parties or snacks for under 3’s. In these circumstances please refrain from them consuming food or drink near pottery or crafting materials and you will be responsible for cleaning food debris up if needed. 9. Photography and Social Media 9.1. We encourage customers to take photos and videos of our studio and their work and share them on social media, tagging @mycraftymonkey. 9.2. From time to time Crafty Monkey may take photographs or video of activities or events in our studio and of completed items for promotional purposes. Video or images could be used in print and digital media formats including: print publications website e-marketing posters banners advertising social media and research purposes. 9.3. A lot of the time we will aim to avoid getting faces in the images but may want to get images with people appearing in them. We generally will let you know at the time if we are taking photographs and ask you for verbal consent. 9.4. Where children are involved and we would be getting their face in the image we would specifically would ask for parental consent. 9.5. If you do not wish to be photographed or appear in video, or have the item you painted used for promotional purposes, please inform a member of staff. 9.6. Crafty Monkey is committed to processing information in accordance with the General Data Protection Regulation (GDPR). 9.7. You have the right to request to see a copy of the information we hold about you and to request corrections or deletions of the information that is no longer required. 9.8. You can ask Crafty Monkey to stop using your images at any time, in which case it will not be used in future marketing but may continue to appear in marketing materials already in circulation or that have been printed. 9.9. You have the right to lodge a complaint against the Crafty Monkey regarding data protection issues with the Information Commissioner’s Office https://ico.org.uk/concerns/ 10. Breakages 10.1. All breakages of pottery in the studio must be paid for. We generally charge 50% of the sale price of the item. 11. Delivery At Crafty Monkey, we understand that you may want your finished pottery posted to you. While we will provide this service, please see our Delivery Policy . 12. Collection of Items 12.1. When your item/s are ready we will email you and ask you book a pick up slot. Please see the timelines below for the services we offer: Pottery Painting: Items will be ready in around 14 days, or within 3 to 5 days if you have opted for our Speedy Firing service. However, they may be ready much sooner or in certain circumstances may require additional kiln firings, which can cause delays. Pottery Classes: In order to minimise adversities when firing your piece it's imperative we allow it to fully dry before we process it through the kiln. Drying times are dependent on size of piece and temperature in the studio. Please allow around 3 to 5 weeks before you can collect. Prints on Pottery When We Are Decorating the Piece: We aim to have these ready in around 14 days but in busy times or if members of staff are on leave this could be delayed so it's always advisable to book as far in advance as possible. Imprints/Outprints/3D Casts: These items can take around 4 to 5 weeks before they are ready to collect as we need to allow adequate drying time to prevent any adversities occurring. Silverprint Jewellery: After taking or receiving the prints we aim to email you out a layout within 3 to 5 days. After we receive your agreement to the layout your item will be ready to collect or will be posted within 10 days. 12.2. During peak periods such as Father’s Day or the lead-up to Christmas, processing times may be extended, particularly if additional writing or decoration is required. 12.3. With our Speedy Firing service, while most items are ready on time, delays can occur if a piece requires a second kiln firing or if we are experiencing an exceptionally busy period. 12.4 Should we be unable to meet the promised timeframe, we will refund your Speedy Firing fee. 12.5. Please note that if the studio is particularly quiet, our speedy firing service may not be available. 12.6. We always recommend booking your session with enough lead time if you need your piece by a specific date. 12.7. Items left uncollected for more than 6 months after completion may be disposed of or donated. 13. Quality Issues 13.1. At C rafty Monkey, we are dedicated to ensuring a positive experience for all our customers. However, occasionally things may not go as planned. In such instances, we strive to rectify the situation promptly. Below are some of the issues that could happen: Pottery Painting: The nature of clay and pottery means that the creation and firing processes are inherently unpredictable, with defects and imperfections being common throughout the industry, from hobbyists to commercial producers. While we have stringent procedures in place to minimise these issues, some problems are beyond our control. Additionally, certain issues may arise due to customer actions, such as applying too many coats of paint, touching the piece with greasy or dirty fingers, or using pencils or wet wipes on the piece. Possible issues include firing cracks, pinholes, shivering, crawling, kiln dust, and crazing. Crazing may appear immediately after firing or may develop days, weeks, or even months later. Some problems can be resolved through refiring, but others may worsen with time. Prints on Pottery When We Are Decorating the Piece: Given the handmade nature of our work, there is always a possibility of human error. While we employ meticulous staff who strive for perfection, mistakes can occasionally occur, especially during busy periods or when new staff members are b eing trained. Rest assured, we minimise these risks through thorough training and by ensuring only proficient staff handle your pieces. We share your disappointment when errors occur and strive to rectify issues. Pottery: When participating in a clay class or session, please be aware that the drying and firing processes can sometimes lead to issues such as cracks, breakages, curling at the edges, or detached pieces if they have not been properly scored and slipped. There is also the potential for items to collapse as they dry or even explode in the kiln if air pockets are present. These are common occurrences in working with clay. By following our guidance, you can minimize these risks. Unfortunately, if issues arise due to your workmanship, we will attempt to fix them, but it may not be possible and we cannot be held responsible. Imprint/Outprint/3D Castings: Several factors can affect the outcome of imprints, outprints, and 3D casts due to the nature of the materials used. While we take every precaution to ensure a successful result, some issues are beyond our control. In rare instances, we may need to ask you to return to the studio so we can redo the process. 14. Remedies 14.1. Depending on the issue, this may involve refiring to correct glazing problems, offering you a chance to redo or repaint your piece, or finding another suitable solution. 14.2. If these options are not feasible, we may offer a partial credit to your account for future use or, in some cases, a partial refund, depending on the cause and extent of the issue. 14.3. Please note, we do not offer full refunds for issues beyond our control. Additionally, full refunds are not available if you choose to keep the piece. 15. Refunds 15.1. If a refund is agreed upon, it will be processed via the original payment method. For card payments in our studio: the refund must be made to the same card, which requires the cardholder to be present; hence, we cannot issue such refunds remotely. Online payments: If the purchase was made online, the refund will be processed online and may take 5-10 days to complete. Cash payments: If you paid in cash you will be refunded in cash if we have adequate funds, if not we will make a bank transfer.13. Pottery Defects and Kiln Disclaimer 16. Amendments 16.1. Crafty Monkey Studio reserves the right to amend these terms and conditions at any time. Updates will be posted on our website and will be effective immediately. 16.2. See also other terms and conditions that relate to specific activities and our disclaimers. We hope you enjoy your time with us and look forward to seeing your creative masterpieces! Last Updated: 18 August 2024

Our cookie policy explains how we use cookies on our website and provides options for managing cookie preferences. Back Next Cookie Policy At Crafty Monkey Studio, we respect your privacy and are committed to ensuring that your personal information is handled safely and responsibly. This Cookie Policy explains what cookies are, how we use them on our website, and your choices regarding their usage. 1. What Are Cookies? Cookies are small text files that are placed on your computer, smartphone, or other devices when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. 2. How We Use Cookies We use cookies to enhance your browsing experience, analyze site traffic, and understand how our website is used. The types of cookies we may use include: Essential Cookies: These are necessary for the proper functioning of our website. They enable you to navigate our site and use its features, such as accessing secure areas. Performance and Analytics Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This data helps us improve the performance of our site and provide a better user experience. Functionality Cookies: These cookies allow our website to remember your preferences (such as your language or region) and provide enhanced, more personalized features. Targeting/Advertising Cookies: These cookies are used to deliver relevant advertisements to you and track the effectiveness of our marketing campaigns. They may also limit the number of times you see an advertisement. 3. Third-Party Cookies We may also use third-party cookies from trusted partners. These cookies may track your use of our website and other websites to deliver targeted advertisements that may interest you. We have no control over these cookies, and they are governed by the respective third parties' privacy policies. 4. Your Cookie Choices You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, please note that disabling cookies may affect the functionality of our website, and some features may not work as intended. To manage your cookie preferences, you can usually find the settings in the "Options" or "Preferences" menu of your browser. For more detailed guidance, you may refer to your browser's help section. 5. Updating Our Cookie Policy We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. 6. Contact Us If you have any questions or concerns about our use of cookies, please feel free to contact us . Last Updated: 18 August 2024

By using our services, you agree to abide by our terms of service which outline the rules and regulations for using our platform. Back Next Online Sales Terms 1. Introduction Welcome to Crafty Monkey. These terms and conditions outline the rules and regulations for the purchase of goods from our website. By placing an order with Crafty Monkey, you agree to be bound by these terms. If you do not agree to these terms, please refrain from making a purchase. 2. About Us Company Name: Crafty Monkey Registered Address: 12 Moores Walk, St. Neots, Cambs, PE19 1AG, United Kingdom Company Registration Number: 14764848 VAT Number: GB404629802 Contact Information: You can reach us via email at hello@mycraftymonkey.com 3. Eligibility To purchase goods from Crafty Monkey, you must be at least 18 years of age and legally capable of entering into binding contracts. 4. Goods and Ordering Process 4.1. Description of Goods : Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied as we use different suppliers so items can vary. 4.2. Hand Painted Personalised Goods: It is your responsibility to ensure that any information or specification you provide is accurate. If you make an error or change your mind on the personalisation then if you email us at hello@mycraftymonkey.com asap. If we have already started painting your item we may not be able to change it from your original order. Also note, with our personalised products they are handpainted and we have different artists painting up the pieces so they will always be subject to some variation. 4.3. Subject to Availability: Our stock levels on our website are not linked to our inventory and we run a busy studio where we sell items all the time so all Goods which appear on the Website are subject to availability. 4.4. Placing an Order: To place an order, select the products you wish to purchase and add them to your cart. Proceed to checkout and follow the instructions to complete your purchase. By completing the checkout process, you are making an offer to purchase the goods at the price stated. 4.6. Order Confirmation: Upon placing your order, you will receive an order confirmation email from us. This email does not constitute acceptance of your order. A contract between us is only formed when we dispatch the goods to you. 4.7. Order Rejection: We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations where the product is out of stock, where we identify an error in pricing or product information, or if we suspect fraudulent activity. 5. Pricing and Payment 5.1. Pricing: All prices on our website are in GBP (£) and include VAT at the applicable rate. We endeavour to ensure that all pricing information on our website is accurate. However, if we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option to reconfirm the order at the correct price or cancel it. 5.2. Payment: Payment must be made in full at the time of placing your order. We accept payment via credit or debit cards. All payments are subject to validation checks and authorisation by the payment provider. 5.3. Price Changes: Prices are subject to change without notice. However, once an order has been placed, the price at the time of order will be honoured unless clause 5.1 applies. 6. Delivery 6.1. Delivery Locations: We deliver to all areas of the United Kingdom that do not incur and additional postage charge. 6.2. Delivery Times: We aim to dispatch orders within 3 working days. Delivery times may vary depending on your location and the delivery option chosen at checkout. We will not be held responsible for delays caused by events outside our control. 6.3. Delivery Charges: Delivery charges will be applied at checkout based on your delivery the delivery option selected. If ordering a lot of items it may incur an additional charge for postage. We will send you a payment link to pay. 6.4. Risk and Ownership: Ownership of the goods will pass to you when we receive full payment for the goods. Risk of loss or damage to the goods will pass to you upon delivery (unless pottery - see clause 6.5) 6.5 Risk of Breakage of Pottery in Transit: We advise you to collect pottery items from our studio rather than purchase postage. We package items well but can take no responsibility for what happens once the item has entered the postal system and pottery is not an item that can be insured hence choosing to have it posted is at your risk. 7. Returns and Cancellations 7.1. Right to Cancel: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods without giving any reason. To exercise your right to cancel, please contact us at hello@mycraftymonkey.com before the 14-day period expires. 7.2. Returns Process: If you wish to return goods, please ensure they are in their original condition and packaging. Contact us to arrange the return, and we will provide instructions. You must return the goods within 14 days of notifying us of your cancellation. 7.3. Refunds: We will process your refund within 14 days of receiving the returned goods or proof of return. Refunds will be issued to the original payment method. Please note that we may deduct a reasonable amount from the refund if the goods show signs of use. 7.4. Exemptions: The right to cancel does not apply to personalised items, perishable goods, or items that have been sealed for hygiene reasons and have been unsealed after delivery. 8. Faulty or Damaged Goods 8.1. Reporting Issues: If you receive faulty or damaged goods, please contact us immediately at hello@mycraftymonkey.com . We will arrange for a replacement or refund, as per your statutory rights. This excludes pottery items for take out kits. 8.2. Faulty Goods: Under the Consumer Rights Act 2015, you have the right to return goods that are faulty or not as described. You may be entitled to a repair, replacement, or refund, depending on the circumstances. 9. Limitation of Liability 9.1. Extent of Liability: Our liability for losses you suffer as a result of us breaking this contract is limited to the purchase price of the goods you ordered. 9.2. Exclusions: We will not be liable for any loss or damage caused by us in circumstances where: There is no breach of a legal duty of care owed to you by us. Such loss or damage is not a reasonably foreseeable result of any such breach. Any increase in loss or damage results from a breach by you of these terms and conditions. 10. Data Protection We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information. 11. Governing Law These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. 12. Changes to These Terms We reserve the right to update or modify these terms and conditions at any time without prior notice. The terms in effect at the time of your purchase will apply to that transaction. Please review these terms regularly to stay informed of any changes. 13. Contact Us If you have any questions or concerns regarding these terms and conditions, please contact us. Last Updated: 18 August 2024

Our Events Cancellation Policy sets out timelines to cancel or reschedule. Back Next Events Cancellation Policy 1. General Policy Payment & Booking: Full payment is required at the time of booking to secure your space. Bookings are on a first-come, first-served basis and places are limited. Cancellations & Rescheduling : If you’re unable to attend, please read below and contact us at your earliest convenience by email . If we are not notified and you fail to attend your booking will be treated as a no-show. Credit: Any credit given will depend on the notice period provided before the event or workshop start date - see below. Credit can be used against other services we provide. 2. Cancellation Deadlines More than 21 days before the start date: Full refund minus a £5 admin fee or 100% credit can be applied as credit to your account to be used at a later date. More than 14 days before the start date: 75% credit can be applied as credit to your account to be used at a later date. 7 to 14 days before the start date: No refund but we can apply 50% as credit to your account. Less than 7 days before the start date: No refund will be provided but 50% of total you paid can be applied as credit on your account minus a £5 admin fee. Rescheduling More than 21 days before the start date: Participants may reschedule to another event of equal value without an additional fee. You can do this online or email us. Less than 21 days before the start date: Rescheduling is subject to our discretion and may be possible if we have a wait list and/or can fill your space. It may incur a £5 admin fee 4. No-Show Policy Participants who do not turn up for their scheduled event without prior notification will forfeit their fee. 5. Special Circumstances In cases of emergency or illness, please contact us as soon as possible. We may offer a one-time reschedule to a future event or workshop at our discretion or apply a credit to your account. 6. Cancellation by Us We reserve the right to cancel or reschedule events due to low numbers, staff illness, or other unforeseen circumstances. In the event we need to cancel a class or workshop, participants will be offered a full refund or the option to transfer to another event of equal value. 7. Contact Information: For cancellations, rescheduling, or any questions regarding this policy, please contact us. Please also see our General T's & C's for sessions or parties booked in our studio. Last Updated: 18 August 2024

Our Pottery Class & Worshops cancellation and rescheduling policy sets out how we handle this with timelines. Back Next Pottery Class & Workshop Cancellation Policy 1. General Policy Notification: Cancellations should be made by email . If we are not notified and you fail to attend your booking it will be treated as a no-shows. Refunds: Refund eligibility and amount will depend on the notice period provided before the class or workshop start date. 2. Cancellation Deadlines More than 14 days before the start date: Full refund minus a £5 admin fee or 100% can be applied as credit to your account to be used at a later date. 7 to 14 days before the start date: 75% refund minus a £5 admin fee or we can apply the total amount as credit to your account minus the admin fee. Less than 7 days before the start date: No refund will be provided but we can apply credit to your account to be used at another time. If more than 72 hours before the start, you will receive 75%, less than 72 hours 50% minus an admin fee of £5. Rescheduling More than 10 days before the start date: Participants may reschedule to another class or workshop of equal value without an additional fee. You can do this online or email us. Less than 10 days before the start date: Rescheduling is subject to availability and will incur a £5 admin fee. Less than 7 days : Rescheduling may still be possible if we have a wait list or can fill your space. It will incur a £5 admin fee 4. No-Show Policy Participants who do not turn up for their scheduled class or workshop without prior notification will forfeit their fee. 5. Special Circumstances In cases of emergency or illness, please contact us as soon as possible. We may offer a one-time reschedule to a future class or workshop at our discretion or apply a credit to your account. 6. Cancellation by Us We reserve the right to cancel or reschedule classes or workshops due to low numbers, staff illness, or other unforeseen circumstances. In the event we need to cancel a class or workshop, participants will be offered a full refund or the option to transfer to another event or workshop of equal value. 7. Contact Information: For cancellations, rescheduling, or any questions regarding this policy, please contact us. Please also see our General T's & C's for sessions or parties booked in our studio. Last Updated: 18 August 2024