Pottery Class & Workshop Cancellation Policy

1. General Policy

• Notification: Cancellations should be made by email. If we are not notified and you fail to attend your booking it will be treated as a no-shows.

  
  

• Refunds: Refund eligibility and amount will depend on the notice period provided before the class or workshop start date.

  
  

2. Cancellation Deadlines

• More than 14 days before the start date: Full refund minus a £5 admin fee or 100% can be applied as credit to your account to be used at a later date.

  
  

• 7 to 14 days before the start date: 75% refund minus a £5 admin fee or we can apply the total amount as credit to your account minus the admin fee.

  
  

• Less than 7 days before the start date: No refund will be provided but we can apply credit to your account to be used at another time. If more than 72 hours before the start, you will receive 75%, less than 72 hours 50% minus an admin fee of £5.

3. Rescheduling

• More than 10 days before the start date: Participants may reschedule to another class or workshop of equal value without an additional fee. You can do this online or email us.

  
  

• Less than 10 days before the start date: Rescheduling is subject to availability and will incur a £5 admin fee.

  
  

• Less than 7 days: Rescheduling may still be possible if we have a wait list or can fill your space. It will incur a £5 admin fee

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4. No-Show Policy

• Participants who do not turn up for their scheduled class or workshop without prior notification will forfeit their fee.

  
  

5. Special Circumstances

• In cases of emergency or illness, please contact us as soon as possible. We may offer a one-time reschedule to a future class or workshop at our discretion or apply a credit to your account.

  
  

6. Cancellation by Us

• We reserve the right to cancel or reschedule classes or workshops due to low numbers, staff illness, or other unforeseen circumstances.

  
  

• In the event we need to cancel a class or workshop, participants will be offered a full refund or the option to transfer to another event or workshop of equal value.

  
  

7. Contact Information:

• For cancellations, rescheduling, or any questions regarding this policy, please contact us.

  
  

Please also see our General T's & C's for sessions or parties booked in our studio.