Events Cancellation Policy

1. General Policy

• Payment & Booking: Full payment is required at the time of booking to secure your space. Bookings are on a first-come, first-served basis and places are limited.

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  Cancellations & Rescheduling: If you’re unable to attend, please read below and contact us at your earliest convenience by email. If we are not notified and you fail to attend your booking will be treated as a no-show.

  
  

• Credit: Any credit given will depend on the notice period provided before the event or workshop start date - see below. Credit can be used against other services we provide.

  
  

2. Cancellation Deadlines

• More than 21 days before the start date: Full refund minus a £5 admin fee or 100% credit can be applied as credit to your account to be used at a later date.

  
  

• More than 14 days before the start date: 75% credit can be applied as credit to your account to be used at a later date.

  
  

• 7 to 14 days before the start date: No refund but we can apply 50% as credit to your account.

  
  

• Less than 7 days before the start date: No refund will be provided but 50% of total you paid can be applied as credit on your account minus a £5 admin fee.

3. Rescheduling

• More than 21 days before the start date: Participants may reschedule to another event of equal value without an additional fee. You can do this online or email us.

  
  

• Less than 21 days before the start date: Rescheduling is subject to our discretion and may be possible if we have a wait list and/or can fill your space. It may incur a £5 admin fee

  
  

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4. No-Show Policy

• Participants who do not turn up for their scheduled event without prior notification will forfeit their fee.

  
  

5. Special Circumstances

• In cases of emergency or illness, please contact us as soon as possible. We may offer a one-time reschedule to a future event or workshop at our discretion or apply a credit to your account.

  
  

6. Cancellation by Us

• We reserve the right to cancel or reschedule events due to low numbers, staff illness, or other unforeseen circumstances.

  
  

• In the event we need to cancel a class or workshop, participants will be offered a full refund or the option to transfer to another event of equal value.

  
  

7. Contact Information:

• For cancellations, rescheduling, or any questions regarding this policy, please contact us.

  
  

Please also see our General T's & C's for sessions or parties booked in our studio.